“Todd’s leadership in walking us through the process was invaluable” during “a Six Sigma analysis for the reconciliation process between our Development and Finance departments.”

“It was amazing to see the light bulbs going off as Todd skillfully led the detailed analysis of the steps both departments took to complete the reconciliation process.”

“We walked away with an understanding of why expectations and reality were not connecting and how we could streamline the process to be more efficient.”

“Todd helped us craft a more efficient future for the process that we were able to put into place immediately.”

“I would highly recommend Todd, particularly when it comes to bridging the gap between two disparate but independent departments.”

“His calm demeanor and detailed approach were vital to helping the two areas understand each other better and work toward a common goal.”

— Star of Hope

“ I have known Todd to be a creative, hardworking advocate for .  Todd is a man of his word,

“Todd will go above and beyond in completing that task.  Todd is diligent in his duties,”

“ Todd has a great attitude and brings a smile and good word to ever person he meets.

“ I firmly believe that any organization that is lucky enough to work with Todd is very fortunate.

— Non-profit

“I was impressed by his approach to people and his knowledge of the subject matter.

“I observed his ability to relate to many different personality types, his work ethic and his management skills among many other work habits.  Todd was always up for a challenge and was always available when an issue arose that needed his involvement.  Whether it was a conflict in opinions or a technical issue, he either knew the answer or found it quickly and easily soothed the situation.  He demonstrated many times over how his calm demeanor could diffuse a volatile situation. “

“Todd was always quick to compliment me on my positive assets as well as point out opportunity areas without sounding critical, which leads to good morale within the team and creates an atmosphere where employees want to grow and advance within the company”

— Nationally recognized mediation and arbitrator (Hurricane Katrina arbitration)

Todd Breton led an effort at Star of Hope Mission to streamline the way we process donor gifts received in the lockbox. This process involved understanding the third party service provider's procedures, gift processing in our development department, and the ultimate accounting for the gift in our financial software. Todd led our team to focus its efforts on the subset of the overall process where we were consuming too much time. This involved detailed time studies, present state / future state process maps, and then verifying the future state was actually saving time. Todd's leadership enabled our team to shave several minutes off of a weekly process, and these efforts are transferrable to other gift accounting processes within Star of Hope. The ultimate result will be quicker month end closings, which will put financial results into the hands of senior management on a more timely basis.

I highly recommend Todd to lead process improvement efforts. He is diligent, detailed oriented, and focused on the mission. He has a great demeanor in working with people who might have reason to resist change. And his reach across various departments was very important in our project and I'm sure in most change management situations.

— Troy E. Gaddie, Vice President & CFO

Mission

Our mission is to help our insurance clients who want to improve their operations in a competitive market. We provide businesses with quality assurance audit results and action plans to improve operational results, process improvement mapping to streamline operations, and training employees to provide exceptional customer service. We offer helpful tools to inspire our clients to surpass their competitors in their market.

Values:

Responsiveness

Excellence

People

Accountability

Interdisciplinary collaboration