Services

QUALITY ASSURANCE AUDITS

We provide unbiased Quality Assurance Audits done in a positive, thorough manner; providing results to improve a claims operation. We have found small to medium sized operations may be having their managers complete Quality Assurance Audits. Managers have many responsibilities and audits may not be given the adequate attention because other matters may take precedence.  Unfortunately, costly errors may be overlooked and claims handling habits may be continue.

Inspire Consulting Firm Quality Assurance Audits develop and implement corporate best practices. Our Quality Assurance Audits will implement uninterrupted monitoring and control in the claims process. It will include the following services: implementation plan, monitoring, compliance evaluation, and reporting results. If you want we can provide assistance in setting up an action plan in response to opportunities that arise from an audit.

We provide the following audits:

• Post Claim File reviews (closed or paid)

• Peril specific reviews

• Technical reviews (overwrite and underwrites)

We suggest quarterly audits for smaller operations; however, offices with a larger claim load would benefit with audits more frequently. The results can be delivered to senior leadership, manager or individual contributors.

PROCESS IMPROVEMENT

One client we reduced their process time by 88%… reducing process time can lower expenses, increase efficiency, and improve customer service!

As the insurance industry becomes more competitive, the need to improve the claims process is more critical to increase customer satisfaction and profitability. Process improvement can provide insight into areas that need to be improved upon to improve customer retention, employee job satisfaction, and increase profitability.

Claims operations have several processes that can be analyzed:

• 1st notice of loss

• processing payment

• processing estimates

• process damaged items.

Our certified Lean Process consultant will gather data on the current process, work load of staff, and opportunities for improvement. This will be documented on a Streaming Map. Then it will analyzed to assess ways to reduce the workload by discussing with stakeholders. We can generate a continuous process improvement to streamline claims handling at your company after this

TRAINING

3.1 billion dollars is how much 120 major corporation predict they spent on poor employee business writing… (source below)

75% of the workforce will be millennials by 2025 (source below), many have determined they lack necessary soft skills (source below)…

We have trained 100’s of insurance professionals from adjusters to CEO’s on various topics from business writing to quality assurance. Our goal is to fine tune your insurance claims staff with one of our unique and specialized training programs. We can do the training at your office or if your staff is remote we can eTrain them.

Business writing builds credibility and can reduce litigation expenses that could be increased if a company does not handle writing with the urgency it deserves. In a service industry, quality assurance training that will address compliance, technical, and customer service. If there is a need for more in depth customer service, we can teach customer relations,  forms of communication, and making a connection during stressful times.

Investing in your asset, employees will have lasting returns in proper claims handling, improved customer service and employee retention. We are ready to customize a training program for your company.

Sources:

Source:http://simplystatedbusiness.com/poor-business-writing-cost-billions/

http://millennialbranding.com/2013/cost-millennial-retention-study/

https://www.trainingindustry.com/blog/blog-entries/millennials-need-soft-skills-training.aspx

PROJECT MANAGEMENT

We provide the leadership needed to take ideas from the white board to a completed projects. We work with your decision makers and stakeholders to set short and long term deadlines. Follow up with the team to make sure the project is on time and meets the budget.